



abl has the following, standardized services in its portfolio:
- Hotline Support
- Hardware Replacement Service
- Remote Management and Analysis
- Remote Troubleshooting
- 8/5 up to 24/7 support
- Standardized Managed Services (e.B. Managed WLAN)
- Standardized Managed Software as a Service (e.B. [Link] OCMP [Link target: www.abl-solutions.com/produkte/omni-channel-management-platform; Link title: Learn more about the OCMP])
- Standard Reporting
Flexibility is the decisive advantage of the abl service portfolio. We can easily adapt the standardized services to the needs of our customers at any time. Either we extend the standard services with additional packages, or we create a completely individual service offer.
- Assumption of fault processing with the manufacturer (in the case of manufacturer contracts concluded directly by the customer)
- Provider Management
- Individual Service Level Agreements
- Individual Managed Services Packages
- Onsite Support
- Expert-on-Call
- Customized Move-Add-Change-Delete Support (MACD)
- Individual reporting
- Regular service reviews by Customer Service Managers
- LifeCycle consideration of the infrastructure
Through the proactive monitoring of abl, your entire IT infrastructure is permanently monitored. If a fault occurs, it must be detected and rectified quickly. We analyze your data in real time. As a result, we detect system malfunctions particularly quickly – so that your IT runs smoothly.
- Constant monitoring of your IT infrastructure
- Fault analysis through real-time data
- Automated fault reporting when problems are detected
- ITSM processes according to ITIL for sustainable troubleshooting
- Low downtime
- Fast fault messages
- High performance
Our Network Operations Center (NOC) supports our customers in operating networks and other systems. The NOC is the key element of our service offering. Here you did not expect call center agents, but trained and manufacturer-certified experts who operate, monitor and maintain devices from more than 600 customers worldwide – all year round, around the clock. Just the right service for productive end users.