Managed Services

Technology and people in harmony – with abl's Full Managed Service offering

The best network is useless without professional operation. That is why abl places high demands on the quality, performance, and responsiveness of the Managed Services we offer for our customers. We are guided by internationally recognized standards such as ITIL (Information Technology Infrastructure Library). Based on this, we support them in their IT processes and solve problems that arise in operation.

Our Network Operations Center (NOC) supports our customers in operating networks and other systems. The NOC is the key element of our service offering. Here you did not expect call center agents, but trained and manufacturer-certified experts who operate, monitor, and maintain devices from more than 600 customers worldwide – all year round, around the clock. Just the right service for productive end users.

Our Managed Services

The abl Managed Services are not tightly tied packages that either fit or don't. We see our service elements as self-contained microservices that can be combined with each other. This allows you to define your own services – exactly to suit your requirements. Tell us your needs and ideas and work with our consulting team to develop the right service for your business. abl's Managed Services are divided into four service areas.

Select Feature:

The abl provides a powerful infrastructure for your network. As a service, we take care of everything you need. Infrastructure Delivery as a Service includes the following services:

Hardware Supplies
Warehouse
Hardware Replacement
Certified Support

In addition to the technical infrastructure, the Managed Network as a Service also includes the provision and maintenance of the software as well as detailed analyses. The experts of the abl take over the project coordination. Get more out of your network with this service!

Update and Upgrade Services
Reporting and analysis
Change Management and Escalation Management
Managed WiFi
Network Monitoring
Certified Support

With the abl software you get even more possibilities to use your network and to learn more about your customers. This opens up undreamt-of, exciting possibilities! Let us convince you of our software:

OCMP (Omni-Channel-Management-Platform) Insights
OCMP Interact
Reports and analyses
Digital Signage

Data management has never been so easy! With abl's Managed Services, you can get data specialists on board. With Data as a Service, data collection and evaluation is effortless and you can make data-based decisions.

Campaign Analytics
Location Analytics
Reporting

Communicating with customers

Good communication is the key to success

We help our customers in two languages, German and English. In general, the talks take place in German. In the higher service levels, however, it may happen that communication in English becomes necessary. But no matter in which language, we try to find a solution for your concerns together.

Advantages of abl's Managed Service

What do abl's service packages offer? The microservice approach allows you to choose which service to use. No matter what you choose, all packages offer you these benefits:

Select Feature:

To ensure this, we use manufacturer-independent, powerful monitoring tools. With this we guarantee a comprehensive monitoring of the data traffic as well as the availability and performance of devices and applications in the customer's IT infrastructures.

In this way, we collect:

Network devices such as servers, routers, switches and firewalls
Virtual Environments
Applications
Storage Systems
Databases

This information provides the basis for alerting and troubleshooting

Not every customer is the same, so we use standardized procedures to integrate into your systems. The monitoring tools we use for monitoring and analysis provide the appropriate interfaces and protocols.

We calculate our service with the help of the leading ticket system, which allows us to always have all relevant data and information in view. These include the following essential functions: